When will my panels be delivered, and can I choose the day?
Delivery times for stock and made-to-order finishes, and how you pick the day.
Yes, you can choose the day. Panels in a stock finish are delivered within 10 working days of your order confirmation. Finishes that are made to order take four to six weeks; the expected week is on your order confirmation.
How the delivery day is planned
- As soon as your order is packed, we e-mail you the days we can deliver.
- You pick a working day, Monday to Friday, and a morning slot (07:00 to 12:00) or an afternoon slot (12:00 to 17:00).
- The day before delivery you receive a two-hour time window. The driver calls the site contact 30 minutes before arrival.
Changing the day
You can move the delivery free of charge until 12:00 two working days before the planned day. Reply to the planning e-mail or contact us with your order number. After that we will still try to help, but the next free day may be up to five working days later.
Good to know
- Panels arrive on pallets, on a lorry with a tail lift. The driver unloads at ground level, next to the lorry.
- Someone must be on site to receive the delivery and sign for it.
- A large order can be delivered in parts, for example one floor at a time. Tell us when you order, or reply to the planning e-mail.
- If your project has a fixed completion date, give us that date when you order. We reserve the panels and plan back from it.
Is your site in a city centre, or do you need a Saturday delivery? See the article on city-centre sites and sites with restricted access.