What should I check when my panels arrive?

A short check on the day of delivery saves time later. It takes about five minutes at the lorry and a little longer once the packs are inside.

Before you sign for the delivery

• Count the pallets and compare the number with the delivery note.
• Look at the wrapping and the corner protectors. Torn wrapping, wet cardboard or a crushed corner can mean damage inside.
• If you see damage, write it on the driver's delivery note before you sign, and take photos of the pallet and its label.

Within two working days

• Open one pack per pallet. Check that the finish and the batch number on the label match your order confirmation.
• Count the packs per finish.
• Check the mounting profiles and the fixing sets, if you ordered them.
• Report anything that is missing or damaged, with your order number and photos.

Storing the panels until you mount them

• Store the packs flat, indoors and dry, off the floor on the pallet or on battens.
• Do not store them in a room with wet plaster or a fresh screed.
• Let the unopened packs rest for at least 48 hours in the room where they will be mounted, at normal room temperature. The wood adjusts to the room and the joints stay even.
• Keep one label with the batch number. You need it if you order extra panels later.