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What does the warranty on the panels cover?

What is covered for five years, what is not, and how to make a claim.

We give five years of warranty on manufacturing defects, counted from the delivery date. The warranty applies to panels that are used indoors and mounted and looked after as described in our instructions.

What is covered

  • Veneer that comes loose from the slat.
  • Slats that come loose from the felt backing.
  • Panels that warp although the room was kept within the stated humidity and temperature.
  • Defects in the mounting profiles and fixing sets that we supplied.

What is not covered

  • Natural differences in colour and grain, and the slight change of colour in daylight.
  • Damage from water, damp rooms or a fresh screed.
  • Scratches, dents and other damage from use.
  • Damage from cleaning with steam, solvents or abrasive products.
  • Panels that were painted, lacquered or changed after delivery.

How to make a claim

  1. Send us your order number and the batch number from a pack label.
  2. Add photos of the whole wall and of the defect, and a short description of the room and of how the panels were mounted.
  3. We reply within five working days. Sometimes we ask to see the wall on site.

If the claim is covered, we repair or replace the panels, or refund them if neither is possible. Fitting costs are covered where the panels were mounted by a fitter we recommended. Your statutory rights are not affected by this warranty.