How do I return panels or report panels that arrived damaged?

This article is about panels for building projects. It covers damage in transit, a wrong delivery and returning packs you did not use.

Panels that arrived damaged

1. Write the damage on the driver's delivery note before you sign.
2. Take photos of the pallet, the pack label and the damage.
3. Report it within two working days of delivery, with your order number.

We replace damaged panels at no cost with the next available delivery, from the same batch where we can. Keep the damaged packs until we collect them.

A wrong finish or a wrong quantity

If we delivered something other than what is on your order confirmation, we collect it and deliver the right panels at no cost. Please do not open more packs than you need to check.

Returning panels you did not use

• Unopened packs in a stock finish can be returned within 30 days of delivery.
• Ask us for a return number first. We arrange the collection from your site or warehouse.
• We credit the panels within 10 working days after we have checked them. The cost of the collection is deducted from the credit.

What cannot be returned

• Finishes that were made to order, including the fire-retardant version.
• Opened packs and panels that were cut or mounted.
• Packs that were stored damp or outdoors.

If you are not sure which case applies, send us a photo and your order number and we tell you the next step.