Can you deliver to a city-centre site or a site with restricted access?
What we can arrange, what we need to know, and what a delivery planner has to confirm for your address.
Yes. Many of our deliveries go to sites in city centres, where lorries are limited by size, weight or time of day. These deliveries are planned one by one, because the right solution depends on the site.
What we can arrange
- A smaller vehicle where a full-size lorry is not allowed.
- Delivery in a fixed time window, for example before the morning rush.
- Delivery on a Saturday.
- Delivery in parts, so that only the panels for one floor are on site at a time.
What we need from you
- The site address and the place where we can unload.
- Any time windows, environmental zones or permits that apply to the street.
- Whether a hoist, crane or goods lift is available, with its maximum load and inside dimensions. Our pallets are 2.5 metres long.
- The name and mobile number of the person who receives the delivery.
What this article cannot tell you
The exact time window, the vehicle and any extra cost differ per site, so we cannot state them here. A delivery planner confirms them for your address, usually within one working day. Send us your question with the details above and your order number, and a planner replies with a proposal.
The driver unloads at ground level. Moving panels to upper floors is not part of a standard delivery; ask us if you need it and we will tell you what is possible on your site.